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Knowledge Base

Warranty & Coverage

Understand your one-year warranty policy, claim process, and covered components.

Troubleshooting Guides

Find practical solutions to common issues and keep your vehicle running smoothly.

How-To Guides

Instructions and best practices to keep your scooter, bike, and accessories in top condition.

General Information

Explore policies, warranty details, shipping, and other important ownership information.

One-year warranty: what is covered and how to claim

Shipping and returns policy in Costa Rica

How to choose between scooter and e-bike

Share your order number and issue details, and we will help you quickly with practical next steps.

Service areaCosta RicaNationwide delivery and support

Support hours: Monday-Friday, 9:00 AM-6:00 PM (Costa Rica time). WhatsApp messages can be sent anytime and are answered during business hours.