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Motion Protection

One-Year Limited Warranty

Bimba Eco Bike S.R.L., operating under the Motion Costa Rica brand, backs products sold directly by Motion with a one-year limited commercial warranty from delivery. This warranty is interpreted together with the manual and the manufacturer’s official technical criteria applicable to the model.

1-Year CoverageLocal Service GuidanceFast Claim ReviewCosta Rica Support

What This Warranty Covers

  • Design, material, manufacturing, or assembly defects existing at delivery
  • Frame and structural components against manufacturing defects
  • Verified motor, controller, display, and battery system defects under normal use
  • Factory-installed electrical wiring and connectors with verified production faults
  • Original mechanical components that materially fail to conform to published specifications

What Is Not Covered

  • Normal wear and tear: brake pads, tires, tubes, grips, cables, and cosmetic aging
  • Damage causally related to crashes, drops, fire, misuse, abuse, overloading, neglect, or use contrary to the manual
  • Water, oil, sand, or other foreign-body ingress; corrosion, rust, flooding, or improper storage
  • Unauthorized modifications, repairs, or diagnostics; altered software or incompatible parts, batteries, or chargers
  • Altered, removed, or illegible serial numbers, identification labels, security seals, or tamper indicators
  • Commercial/rental use unless explicitly approved in writing
  • Damage caused during uncoordinated transport, improper installation, or insufficient packaging

How to Start a Warranty Claim

  1. 1Contact Motion with your name, phone number, order number, proof of purchase, model, and serial number.
  2. 2Describe the fault and attach clear photos or videos of the product, issue, packaging, and labels.
  3. 3Wait for a service or return authorization number (RMA) and Motion’s instructions. Do not ship the product before receiving them.
  4. 4Motion may perform remote diagnostics, technical testing, or a physical inspection to verify cause and eligibility.
  5. 5If approved, Motion will provide the repair, replacement, or other remedy legally and technically appropriate.

Warranty Terms

  • The commercial warranty applies to the original purchaser and is non-transferable unless mandatory law provides otherwise.
  • Proof of purchase, model, serial number, and reasonable evidence of the fault are required.
  • An RMA is not an approval: the decision follows evidence review and, where appropriate, inspection or testing.
  • Motion may deny claims where the product is not the item sold, was swapped or tampered with, or no covered defect is found after inspection.
  • The remedy depends on the fault, parts availability, law, and technical feasibility and may include repair, replacement, exchange, credit, or refund.
  • Exclusions apply only where the excluded circumstance caused or reasonably contributed to the claimed fault.

Need Help Right Now?

Our support team can guide you through diagnostics, service steps, and warranty eligibility. The fastest way to start is by sharing your order number and issue details.

Contact SupportShipping & Returns

Important notices

Visible transit damage, missing items, or incorrect products should ideally be reported within 24 hours after delivery to preserve evidence and facilitate the claim. Later notice does not by itself waive mandatory rights concerning latent defects.

This commercial warranty supplements and does not reduce Costa Rica’s statutory warranty or other non-waivable consumer rights. Purchases made from another seller should initially be claimed through that seller, without limiting any technical assistance Motion may offer.