Motion Protection

One-Year Limited Warranty

We stand behind the products we sell with a 1-year limited warranty from the original purchase date. Our goal is simple: protect your investment and keep you riding with confidence in Costa Rica.

1-Year CoverageLocal Service GuidanceFast Claim ReviewCosta Rica Support

What This Warranty Covers

Frame and structural components against manufacturing defects
Motor, controller, display, and battery system defects under normal use
Factory-installed electrical wiring and connectors with verified production faults
Original mechanical components with material or workmanship defects

What Is Not Covered

Normal wear and tear: brake pads, tires, tubes, grips, cables, and cosmetic aging
Damage caused by crashes, drops, misuse, abuse, overloading, or neglect
Water submersion, corrosion, rust, or weather-related damage from improper storage
Unauthorized modifications, tampering, or non-approved parts and accessories
Commercial/rental use unless explicitly approved in writing
Labor costs outside authorized service instructions when applicable

How to Start a Warranty Claim

1Contact our support team with your order number and a short issue description.
2Send clear photos or videos so our technicians can assess the claim quickly.
3Our team confirms eligibility and provides next steps for local inspection or remote support.
4If approved, we repair or replace covered parts under this limited warranty.

Warranty Terms

This limited warranty applies to the original purchaser only and is non-transferable.
Proof of purchase is required for every claim.
Warranty decisions are based on technical inspection and documented evidence.
Coverage is limited to repair or replacement of eligible defective parts.

Need Help Right Now?

Our support team can guide you through diagnostics, service steps, and warranty eligibility. The fastest way to start is by sharing your order number and issue details.

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